ACTINN SOLUTIONS (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, products, and services—including CPaaS Solutions, Digital Marketing Services, Web Development, Hosting, and AI Automation Services.

By accessing or using our website or services, you agree to this Privacy Policy.

  1. Information We Collect
    1.1 Personal Information
    We collect personal details you provide voluntarily, including:

Name
Email Address
Phone Number
Company Name
Billing and Payment Information
WhatsApp Number (if used for communication)
Any information shared through contact forms, chatbots, or support requests

1.2 Technical Information
We may collect:

IP Address
Browser type and device type
Operating system
Pages visited, time spent, and usage analytics
Cookies and tracking data
1.3 Service-Specific Data
For CPaaS services (SMS, Voice, WhatsApp API, OBD, Missed Call, RCS), we may collect:

Sender IDs
Message templates
Delivery reports
Campaign performance analytics
WhatsApp Business API configuration details
We do not access or store personal message content unless required for service provisioning, troubleshooting, or regulatory compliance.

  1. How We Use Your Information
    We use collected information to:

Provide and manage our IT, CPaaS, and Digital Marketing services
Process orders, payments, and subscriptions
Respond to inquiries and provide support
Improve website performance and user experience
Send service updates, alerts, or notifications
Verify identity and prevent fraud
Comply with DLT, TRAI, and other regulatory guidelines
Deliver marketing communications (only with consent)

  1. How We Share Your Information
    We may share information only in the following cases:

3.1 With Trusted Service Partners
Such as:

SMS Gateways & Telecom Operators
WhatsApp Business API Providers
Cloud Hosting Providers
Payment Gateways
Support and CRM platforms
These partners are obligated to maintain confidentiality and data security.

3.2 Regulatory or Legal Compliance
We may disclose information to:

TRAI
DLT platforms
Government authorities
Legal entities, if required by law or for dispute resolution
3.3 Business Transfers
If ACTINN SOLUTIONS merges or restructures, customer data may be transferred securely as part of business continuity.

3.4 SMS Received via Sender ID : ACTINN
For web-visitors sharing contact details viaRequest A Quote Form in Contact Us Page or via Email or via calling at ACTINN SOLUTIONS office number (08863066044) may receive SMS from ACTINNSOL regarding information about product or service details, Service Status updates, price change and offers.
The SMS content may be of the Information / Promotional / Transactional/ Greetings or of any other form.
ACTINNSOL has all rights reserved and at any point of time the SMS subscription can be terminated with the best interest of the company.
If the customer changes the registered mobile numbers then it is his duty and obligation to inform us for the change, till such time SMS will be sent to the given registered number only.
If the registered customer wishes to terminate the SMS service from ACTINNSOL , he/she will need to raise a request for terminating the service via an email to support@actinnsol.com
On clicking on SEND EMAIL via REQUEST A QUOTE Form or directly to our official email id’s sender by default agree to receive SMS / Email / Voice Call alerts from us. Hence any complain registered in TRAI for SMS / Voice Call send during above period should be considered as void.
We never sell personal data to third parties.

  1. Data Security
    We use industry-standard security practices to protect information:

SSL encryption
Secure server hosting
Access control and authentication
Regular system audits
Encrypted data handling for CPaaS operations
However, no method of data transmission over the internet is 100% secure.

  1. Data Retention
    We retain customer and service-related data only as long as required for:

Service delivery
Legal obligations
Accounting and auditing
Customer support
Regulatory compliance (e.g., DLT, TRAI retention rules)
After this period, data is securely deleted or anonymized.

  1. Your Rights
    You have the right to:

Access your data
Update or correct information
Request deletion of your data
Withdraw marketing consent
Request a copy of stored data
Raise concerns regarding data processing
To exercise these rights, contact us at [Insert Email].

  1. Cookies Policy
    Our website uses cookies to:

Improve site performance
Analyze traffic and user behavior
Personalize content
Remember user preferences
You can disable cookies in your browser settings, but some features may not work as intended.

  1. Third-Party Links
    Our website may contain links to external sites.
    We are not responsible for their privacy practices.
    Please review their respective privacy policies before sharing any information.
  2. Children’s Privacy
    Our services are not intended for individuals under 18.
    We do not knowingly collect personal data from minors.
  3. Updates to This Policy
    We may update this Privacy Policy from time to time.
    Revised versions will be posted with an updated date.
    Continued use of our services means you accept the updated terms.
  4. Contact Information
    For questions or privacy-related concerns, contact:

Email: info@actinnsol.com
Website: www.actinnsol.com

If you are availing our services we understand that you have read the Privacy Policy page and agree with same.